Return Policy

 

Return Policy: Our goal is to make sure you are happy with your purchase.

 

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days. Items must be in new, resealable condition. Clothing items must have tags attached to be returnable.

We currently do not ship international.

All sales are final for locations outside of the United States.  We do not accept returns for international shipments, including Canada.
Please reference your order number and include your request for return or exchange in the return shipment.

If you have any questions about whether or not a particular item can be returned, please contact customer service prior to placing your order.

For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise.

We ask that you do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please call customer service at 949.310.8840. 

If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchange item.

Please also note that if you have received a damaged or defective item, you should not return it - please call customer service at 949.310.8840

If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory.

If your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) please call customer service at 949.310.8840. Please explain what is wrong with the item and remember to have your order number handy. We will happily replace it for you.

Although we make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates. 

 

 

~The team at G8 Brand